Worksite Training and Workshops

Safety at Work: Effective Communication Strategies to Calm Angry Individuals on the worksite
Enhancing Safety at Work for human resources, security and investigation, and EAP to plan strategically how to best serve and work with difficult and/or dangerous employees

SAFETY AT WORK:
Effective Communication Strategies to Calm Angry Individuals

Presenter: Ellis Amdur

It is a tragic fact that increasing numbers of people in our society choose aggression or even violence either to fulfill their wishes or in an attempt to alleviate their anger and sense of grievance. Customers at a variety of work settings become threatening. Co-workers or employees intimidate or even resort to violence. These problems are compounded by substance abuse or mental illness. Aggressive behavior often seems to occur with no advanced warning or understandable reason. Because of this, many people go to work with a sense of dread.

Edgework offers training in:

• Methods of calming and de-escalation with aggressive individuals
• Recognition and effective communication with mentally ill or drug intoxicated individuals
• Specific recommendations on hiring practices, as well as other human resources issues concerning existing employees who present danger
• Specific training on domestic violence and stalking issues

Edgework's Program

The core program is set up in an initial consultation and offers strategies specific to the needs of the work site and its employees, as well as the type of individuals who present with problematic behavior.

Consultation

Mr. Amdur also provides companies with individualized consultation to deal effectively with threatening individuals or others who are causing concern.